Privacy Policy

Last Updated: 18th June 2026

1. Introduction

CITY PADEL CENTERS LTD (\”City Padel\”, \”we\”, \”our\” or \”us\”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

• visit our website at www.citypadel.club;
• contact us through our website;
• enquire about our services;
• participate in coaching programmes;
• register junior participants;
• enter competitions or events;
• subscribe to marketing communications;
• interact with us through social media;
• visit our venues;
• use services connected to City Padel.

We are committed to processing personal information fairly, lawfully and transparently in accordance with:

• UK General Data Protection Regulation (\”UK GDPR\”);
• Data Protection Act 2018;
• Privacy and Electronic Communications Regulations (\”PECR\”);
• other applicable data protection legislation.

Please read this Privacy Policy carefully.

2. Who We Are

CITY PADEL CENTERS LTD is the data controller responsible for your personal information.

• Company Name: CITY PADEL CENTERS LTD
• Company Number: 15624930
• Registered Office:
  5 Barnfield Crescent
  Exeter
  Devon
  United Kingdom
  EX1 1QT
• Website: www.citypadel.club
• Email: info@citypadel.club

For the purposes of data protection law, City Padel is the organisation responsible for deciding how and why your personal information is processed.

3. Contact Details

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Contact
CITY PADEL CENTERS LTD
Email: privacy@citypadel.club
Website: www.citypadel.club
Postal Address:
5 Barnfield Crescent
Exeter
Devon
EX1 1QT

We will endeavour to respond promptly and in accordance with applicable legal requirements.

4. The Types of Personal Data We Collect

Depending on how you interact with City Padel, we may collect, use and store different categories of personal information.

Identity Data

This may include:

• first name;
• surname;
• title;
• date of birth;
• gender (where voluntarily provided).

Contact Data

This may include:

• email address;
• telephone number;
• postal address;
• emergency contact details.

Parent and Guardian Data

Where junior participants are involved, we may collect:

• parent names;
• guardian names;
• contact information;
• emergency contact information.

Booking and Participation Data

This may include:

• court bookings;
• event registrations;
• competition entries;
• coaching registrations;
• attendance records;
• participation history.

Technical Data

This may include:

• IP address;
• browser type;
• operating system;
• device information;
• time zone settings;
• website usage information.

Marketing Data

This may include:

• marketing preferences;
• communication preferences;
• newsletter subscription details;
• campaign engagement information.

CCTV Data

Where CCTV operates at our venues, footage may include images of visitors, players, coaches and other individuals present at our facilities.

Correspondence Data

This may include:

• emails;
• enquiries;
• complaints;
• feedback;
• messages submitted through website forms.

5. How We Collect Your Data

We collect personal information through a variety of methods.

Information You Provide Directly

You may provide information when you:

• complete website forms;
• submit enquiries;
• register for coaching;
• enter competitions;
• subscribe to newsletters;
• contact us by email or telephone;
• provide information at our venues.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through:

• cookies;
• analytics tools;
• tracking technologies;
• website security systems.

Further information can be found within our Cookie Policy.

Information Received From Third Parties

We may receive information from trusted third-party providers including:

• Playtomic;
• payment processors;
• event management platforms;
• marketing platforms;
• governing bodies;
• competition organisers.

We only process such information where there is an appropriate lawful basis.

6. Children’s Data

City Padel provides coaching, competitions and activities for junior participants.

We recognise that children’s personal information requires additional protection.

Where junior participants are involved:

• registrations should be completed by a parent or legal guardian;
• parental contact details may be collected;
• safeguarding obligations may require additional information to be retained;
• additional security measures may be applied where appropriate.

We do not knowingly collect personal information directly from children without an appropriate lawful basis.

Parents and guardians remain responsible for providing accurate information regarding junior participants.

7. How We Use Your Personal Data

We use personal information for a range of legitimate operational purposes.

These may include:

Venue Operations

To:

• manage enquiries;
• administer activities;
• communicate with participants;
• provide customer support.

Coaching Activities

To:

• organise coaching programmes;
• manage attendance;
• communicate with participants and parents;
• administer junior activities.

Competitions and Events

To:

• process registrations;
• manage events;
• communicate competition information;
• publish results where appropriate.

Website Administration

To:

• maintain website functionality;
• improve user experience;
• analyse website performance;
• monitor security.

Marketing Communications

To:

• send newsletters;
• provide updates;
• promote services;
• announce events;
• communicate venue developments.

Where consent is required, marketing communications will only be sent with appropriate permission.

Safeguarding

To:

• fulfil safeguarding responsibilities;
• protect participants;
• investigate concerns;
• comply with legal obligations.

Legal and Regulatory Compliance

To:

• comply with applicable laws;
• satisfy regulatory requirements;
• protect legal rights;
• manage disputes.

8. Our Lawful Bases for Processing

Under UK GDPR, we must identify a lawful basis for processing personal information.

Depending upon the circumstances, City Padel may rely upon:

Contract

Processing necessary to provide requested services.

Examples include:

• coaching registrations;
• event participation;
• responding to enquiries.

Legitimate Interests

Processing necessary for legitimate business purposes.

Examples include:

• website administration;
• operational communications;
• venue security;
• service improvement.

We carefully balance these interests against individual rights.

Legal Obligations

Processing required to comply with legal obligations.

Examples include:

• safeguarding requirements;
• health and safety obligations;
• regulatory compliance.

Consent

Where required, we will seek consent.

Examples may include:

• marketing communications;
• certain cookies;
• promotional photography.

Consent may be withdrawn at any time.

Vital Interests

In limited circumstances, processing may be necessary to protect an individual’s vital interests.

Examples may include emergency situations involving health or safety.

9. Playtomic

City Padel uses Playtomic as its primary booking, court management and participation platform.

Where you make a booking, register for an activity or otherwise engage with services provided through Playtomic, your personal information may be collected and processed by Playtomic in accordance with its own privacy policies and terms.

Information processed through Playtomic may include:

• account information;
• booking details;
• payment information;
• participation records;
• communication preferences.

Playtomic operates as an independent service provider and may act as a data controller and/or processor depending on the circumstances.

Users should review Playtomic’s privacy documentation directly for further information regarding its processing activities.

City Padel only accesses and uses information obtained through Playtomic where necessary for legitimate operational, customer service, safeguarding or business purposes.

10. Marketing Communications

Email Marketing

City Padel may send marketing communications relating to:

• venue updates;
• competitions;
• tournaments;
• coaching programmes;
• events;
• promotions;
• new venue openings;
• City Padel news.

Marketing communications may be distributed through:

• Mailchimp;
• Playtomic;
• other approved communication platforms.

Consent

Where required by law, marketing communications will only be sent where:

• consent has been provided; or
• another lawful basis applies.

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link within emails;
• updating communication preferences;
• contacting us directly.

Withdrawal of marketing consent will not affect service-related communications.

11. Website Analytics and Tracking Technologies

City Padel uses website analytics and tracking technologies to understand how visitors interact with our website and to improve website performance, marketing effectiveness and user experience.

These technologies may include:

Google Analytics 4

Google Analytics helps us understand:

• website traffic;
• visitor behaviour;
• website performance;
• user engagement.

Information collected may include:

• IP address information (subject to Google’s processing controls);
• device information;
• browser information;
• pages viewed;
• website interactions.

Google Tag Manager

Google Tag Manager assists with the management and deployment of website technologies and tracking tools.

Google Tag Manager does not generally collect personal information itself but facilitates the operation of other services.

Meta Pixel

Meta Pixel helps us understand the effectiveness of advertising and marketing activity across Meta platforms, including Facebook and Instagram.

Information may be used to:

• measure campaign performance;
• improve advertising relevance;
• create audience insights.

LinkedIn Insight Tag

LinkedIn Insight Tag assists with:

• campaign analytics;
• audience measurement;
• business marketing activity.

Information may be used to understand website interactions and improve marketing performance.

Further information regarding cookies and tracking technologies can be found within our Cookie Policy.

12. Sharing Your Information

City Padel may share personal information where appropriate and lawful.

We do not sell personal information.

Information may be shared with:

Service Providers

Including providers of:

• website hosting;
• cloud storage;
• email communications;
• customer relationship management systems;
• analytics services;
• marketing platforms.

Playtomic

Where necessary for booking, participation and operational purposes.

Mailchimp

Where marketing communications are administered through Mailchimp.

Professional Advisers

Including:

• legal advisers;
• accountants;
• insurers;
• auditors.

Governing Bodies

Including the Lawn Tennis Association (LTA) where appropriate.

Regulatory Authorities

Where required by law or regulation.

Safeguarding and Law Enforcement Agencies

Where safeguarding concerns, legal obligations or investigations require disclosure.

Any sharing of personal information shall be limited to what is reasonably necessary.

13. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where international transfers occur, City Padel will take reasonable steps to ensure that appropriate safeguards are implemented.

Such safeguards may include:

• adequacy regulations;
• International Data Transfer Agreements;
• approved contractual safeguards;
• equivalent legal protections.

We seek to ensure that personal information remains appropriately protected regardless of location.

14. CCTV

City Padel operates CCTV systems at its venues for legitimate purposes including:

• safety;
• security;
• crime prevention;
• incident investigation;
• protection of staff, participants and visitors.

CCTV footage may capture images of individuals attending our venues.

Footage may be reviewed where necessary to:

• investigate incidents;
• support safeguarding obligations;
• assist law enforcement agencies;
• protect legal rights.

CCTV footage will be retained only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may vary according to operational requirements, incident investigations, safeguarding considerations and legal obligations.

Appropriate signage is displayed at relevant locations.

15. Data Security

City Padel takes data security seriously.

We implement appropriate technical and organisational measures designed to protect personal information against:

• unauthorised access;
• unlawful processing;
• accidental loss;
• destruction;
• damage;
• misuse.

Security measures may include:

• restricted access controls;
• password protection;
• encryption technologies where appropriate;
• secure service providers;
• staff awareness measures.

While no system can guarantee absolute security, we continually review and improve our security arrangements.

16. Data Retention

City Padel retains personal information only for as long as necessary.

Retention periods depend upon:

• the nature of the information;
• legal requirements;
• safeguarding obligations;
• operational needs;
• regulatory requirements.

When information is no longer required, it will be securely deleted, anonymised or destroyed where appropriate.

Certain information may be retained for longer periods where:

• safeguarding obligations apply;
• legal claims are anticipated;
• statutory requirements require retention.

17. Your Data Protection Rights

Under UK GDPR, individuals may have the following rights.

Right of Access

You may request a copy of personal information held about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of personal information in certain circumstances.

Right to Restrict Processing

You may request restrictions on the use of personal information in certain situations.

Right to Data Portability

You may request transfer of certain information to another organisation.

Right to Object

You may object to certain processing activities.

Rights Relating to Direct Marketing

You may object to direct marketing at any time.

Rights Relating to Automated Decision-Making

Where applicable, individuals may have rights relating to automated decision-making and profiling.

Not all rights apply in every circumstance.

Requests will be considered in accordance with applicable law.

18. Making a Data Protection Request

To exercise your rights, please contact:

Email: privacy@citypadel.club
Postal Address:
CITY PADEL CENTERS LTD
5 Barnfield Crescent
Exeter
Devon
EX1 1QT

We may request information necessary to verify identity before responding.

We will normally respond within one month unless an extension is permitted by law.

19. Complaints

If you are unhappy with how City Padel handles personal information, we encourage you to contact us first so that we can seek to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

20. Third-Party Websites

The City Padel website may contain links to third-party websites.

City Padel is not responsible for the privacy practices, content or security of third-party websites.

Users should review the privacy policies of those websites separately.

21. Changes to This Privacy Policy

City Padel may update this Privacy Policy from time to time.

Updates may occur due to:

• legal changes;
• operational changes;
• technological developments;
• regulatory guidance;
• changes in services provided.

The most current version will always be published on our website.

We encourage users to review this policy periodically.

22. Contact Us

For questions regarding this Privacy Policy, please contact:

CITY PADEL CENTERS LTD
Company Number: 15624930
Registered Office:
5 Barnfield Crescent
Exeter
Devon
United Kingdom
EX1 1QT
Email: privacy@citypadel.club
Website: www.citypadel.club